Terms and Conditions

Please read these terms and conditions carefully before you start using this site. By using our site, you indicate that you accept these terms and agree to abide by them.

We recommend that you order a fabric sample to ensure the colour and texture of the fabric is to your liking as computer monitors vary greatly in colour and shade representation.

It is the customer's responsibility to ensure that the measurements supplied to us are correct. Please follow the crate measuring guide provided. If you need any advice please contact us. We cannot accept return for goods that have been made using incorrect measurements. In some situations we may be able to rectify the situation but any cost incurred in doing so will be borne by the customer.

Our Bespoke & Country Collections are made to your specifications and once you have received an order confirmation from us, you will be unable to cancel the order. Should you change your mind before receiving the order confirmation, please contact us by telephone on 01923 853384 or by email to orders@crateideas.co.uk to cancel the order.  We will usually issue an order confirmation within 24 hours of the receipt of order.  We will refund any sums paid as soon as possible and in any event within 30 days of receiving you cancellation.

To assist your navigation of our site and our prevention of fraud we may send cookies from our site to your computer.  We do not obtain personal data from your computer or gather personal information about you unless you personally the give information to our server.  You may choose to disallow cookies via your browser but our site may not work properlly as a result.

Our site may contain links to other websites.  Once you have used these links and leave our site, we do not have any control over other websites.

These terms of conditions are governed by and construed exclusively in accordance with English Law.

Crate Ideas & Designs Ltd reserves the right to change the terms of conditions from time to time.