FAQs

Frequently Asked Questions about Crate Ideas Controls, our products and services.
 
How long will delivery take?
Can I order the bespoke collection all in petal pink?
I bought the crate cover a few months ago and now want to order the crate bed and bumper to match. Is that possible?
Can I choose any of the fabrics for the Crate collection?
I am worried about accidents on my puppy's new crate pad. Should I wait until he is older before putting the pad in his crate?
What if i'm not in when a delivery is made
How long will delivery take?
It depends on which collection you are ordering.
Can I order the bespoke collection all in petal pink?
Yes, the crate cover, crate bed cover and crate bumper can all be made in one colour including the piping.
I bought the crate cover a few months ago and now want to order the crate bed and bumper to match. Is that possible?
That should be fine, providing we have the same fabric in stock.  If the 3 pieces of the Bespoke Collection are not bought at the same time, there may be a slight difference in the shade of the fabric - normally not enough to notice.  We are always happy to send you a sample of the fabric to check first.
Can I choose any of the fabrics for the Crate collection?
The Crate Collection has a range of four colours.  There is a choice of fabrics for the Bespoke Collection.
I am worried about accidents on my puppy's new crate pad. Should I wait until he is older before putting the pad in his crate?
Puppies do not generally go to the toilet in their crate, providing the crate is not to big for them.  The crate pad is machine washable and dries quite fast - just in case!
What if i'm not in when a delivery is made
If you have chosen the Standard Delivery service the Royal Mail will put a card in your door so you can arrange a further delivery or collection from your local sorting office

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